Customer Service Representative - State Farm Agent Team Member

Position Overview Lisa Dobbs’ State Farm Agency is seeking a qualified professional to join her winning team for an opening within the Customer Service Representative Position. She is seeking an energetic professional interesting in helping her business grow, through value-based conversations and remarkable customer experience. If you are a motivated, self-starter who thrives in a fast-paced environment and is looking to develop new skills in sales and customer service, then this is your opportunity for a rewarding career with excellent income and growth potential. Apply today to our award-winning agency and you are guaranteed to hear back from our hiring team within 48 hours!

What do we offer? Lisa Dobbs encourages each team member to bring their authentic skills and insights to work each day. We offer a variety of benefits to support our team, including

· Simple IRA

· Health Benefits

· Salary & Commission/Bonus

· Paid Time Off (Vacation and Personal/Sick Days)

· Valuable Work Experience

· Growth Potential & Opportunity for Advancement within my Agency

Responsibilities Each position covers a wide array of roles and responsibilities intended to develop your skillset and ensure your success at our agency. Throughout our application process, you will also have the opportunity to learn what a day in the life at our agency would look like.

· Use customer-focused, needs-based review process to educate customers about insurance options.

· Establish customer relationships and follow up with customers as needed.

· Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

· Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

· Maintain and strong work ethic with a total commitment to integrity and success each and every day.

· Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Compensation $40,000-$50,000 Per Year

Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

Hours Monday-Friday 9:00 AM – 5:00 PM located in Atlanta, GA

Requirements Having previous insurance experience is not required to apply for this position. We are looking for candidates that are enthusiastic and engaged to develop their skills and knowledge and are eager about role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

· Dedication to Customer Service.

· Detail-Oriented Mindset

· Ability to Work in a Team Environment

· Ability to Effectively Relate to Customers

· Proactive Problem Solving

· Excellent Communication Skills – Written, Verbal, and Auditory

· Self-Motivation

· Ability to Make Presentations to Potential Customers

· Achievements in Mutually Agreed Upon Marketing Goals

· Experience in Marketing

· Property & Casualty License (must be able to obtain)

· Life & Health License (must be able to obtain)

How we elevate YOUR skills By joining the team at Lisa Dobbs’ State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life. Lisa Dobbs’ State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.

About Lisa Dobbs’ Agency As a native Atlantan with over 33 years of State Farm Insurance experience, Lisa has truly been able to help people understand the risks of everyday life, to show how insurance can shield them from those risks, and to guide them on what options will fit their needs. Lisa has built long standing relationships in our community, and stays active in Buckhead and Vinings through my involvement with the Vinings Business Association, the Vinings Cumberland Rotary Club, the Atlanta Track Club, and as a mentor with La Amistad and the Bankhead Boys Association. She’s also a recruitment volunteer for Vanderbilt University. Lisa and her dog, Pearl, volunteer at Northside Hospital with Happy Tails Pet Therapy, and have sponsored the Vinings Downhill 5K - Run for the Kids for 20 + years. We hope to bring in a new member that is just as positive and enthusiastic about supporting and engaging with our local community.

Community Recognition Here’s what our community has to say about working with our agency -

· “I am so happy with Lisa Dobbs and her staff! They are so quick to respond and helpful in so many ways. Recently I was involved in a very minor parking lot accident and Chris was very helpful when I called in to discuss the incident. Stacy Shannon helped by checking in with me to make sure I was ok and helped me be able to login to the State Farm app and website. I am so appreciative of Chris and Stacy for their professionalism and assistance.”

· “I have been using Lisa Dobbs and her team for all my insurance needs for well over 20 years. They always answer my calls right away and respond to any questions or concerns that I may have. Stacy and Angel have been very helpful in making me aware of good student discounts and driving programs and certificates that can lower my auto insurance rates. I appreciate the quick, accurate and friendly response that I always receive.”

· “Lisa and the staff at her office are always so helpful and responsive. I also appreciate that I'm able to contact them conveniently through email. They gave us the best home/auto rate, and we have liked doing business with them.”